Broadline Retail
Case studies in broadline retail.
1stDibs — The Price of a Place on the Marketplace
On 3 March 2025, 1stDibs filed its annual report for 2024. The company said it had shifted seller acquisition and monetization toward “fewer, but more highly engaged sellers.” During the year, it discontinued a pricing option with no monthly subscription fee and higher commissions, which it said contributed to seller churn. Read case
Amazon — How Much Fulfillment Capacity Should the Company Keep?
On 2 February 2023, Amazon CEO Andy Jassy described a mismatch between capacity decisions made in 2020 for anticipated 2022 demand and demand that later developed. He said Amazon had “more capacity than we needed” in early 2022, and that the company had delayed some builds and mothballed some facilities while reviewing its investment needs. Read case
eBay and Depop: What to Share, What to Keep
In October 2026, eBay has recently completed its acquisition of Depop, a mobile-first, community-powered fashion resale marketplace. eBay says it intends to preserve Depop’s distinct brand, platform, customer experience, and culture while helping it grow and exploring capabilities eBay can contribute. Read case